k444 Privacy Policy — How We Handle Your Data

k444 ("we", "us", "our") operates the online betting and casino platform accessible at k444.biz, providing services to players aged 21 and above across Bangladesh. In the course of operating this platform, k444 collects and processes personal data relating to registered players and website visitors. This Privacy Policy sets out, in plain and accessible English, what that data is, why we need it, how it is used, and how it is protected.

k444 is committed to handling your personal data with the utmost care and in accordance with applicable data protection principles. We do not collect more data than is necessary for the purposes described in this policy, and we do not retain it for longer than is required. We never sell your personal data to third parties for their own marketing purposes.

This Privacy Policy should be read alongside the k444 Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement governing your use of the k444 platform. Terms not defined in this Privacy Policy carry the same meaning as in the Terms & Conditions.

k444 collects personal data in the following categories. The specific data points collected depend on how you interact with the platform:

Identity & Contact Data

• Full legal name, date of birth, and national identity details used for age and identity verification
• Residential address, including district, division, and postcode within Bangladesh
• Email address and mobile phone number
• Copies of government-issued identification documents submitted during KYC verification (e.g., National ID, passport)

Financial Data

• Payment method details (bKash mobile number, Nagad account reference, Rocket account reference, Upay identifier, bank account details, Visa/Mastercard card type and last four digits)
• Transaction history, including deposit amounts, withdrawal requests, and timestamps
• Account balance and bonus credit history

Gaming & Betting Activity Data

• Bets placed, game sessions, wager amounts, winnings, and losses
• Game preferences, favourite categories, and session duration
• Sports betting selections, including cricket, football, and kabaddi markets
• Responsible gaming settings (deposit limits, session limits, self-exclusion status)

Technical & Usage Data

• IP address, browser type and version, operating system, device type
• Pages visited, click paths, time spent on pages, and feature interactions
• Login timestamps, session identifiers, and logout records
• Error logs and crash reports generated during platform use

Communications Data

• Records of live chat conversations, email exchanges, and support ticket submissions
• Feedback, complaints, and dispute correspondence

k444 collects personal data through the following channels:

• Direct submission: Data you provide when registering an account, completing identity verification, making a deposit, requesting a withdrawal, contacting support, or participating in a promotion.
• Automated collection: Technical and usage data collected automatically as you navigate and interact with the k444 platform, via server logs, session tracking, and cookie technologies described in Section 9.
• Payment providers: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card processing partners when you initiate a financial transaction.
• Identity verification services: Data received from third-party KYC providers used to verify your age and identity during the account verification process.
• Game providers: Aggregate game session and outcome data received from licensed game suppliers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi in relation to games played on the k444 platform.
• Fraud detection services: Risk signals and device fingerprint data received from third-party fraud and abuse prevention services used to protect the integrity of the platform.

k444 processes your personal data only for defined, legitimate purposes. The table below summarises the primary processing activities and the data categories involved:

k444 does not process your personal data for purposes beyond those listed above without first providing clear notice and, where required, obtaining your consent.

k444 relies on the following legal bases when processing your personal data:

• Contractual necessity: Processing required to fulfil our obligations to you under the k444 Terms & Conditions, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable laws, including age verification requirements, anti-money laundering obligations, and record-keeping duties.
• Legitimate interests: Processing carried out to protect the security and integrity of the platform, prevent fraud, detect abuse, and improve our services — provided such processing does not override your fundamental rights and interests.
• Consent: Processing for direct marketing communications and non-essential personalisation, where you have provided explicit, freely given, and informed consent. You may withdraw consent at any time by contacting k444 support.

k444 does not sell, rent, or trade your personal data to unaffiliated third parties for their own commercial purposes. We share personal data only in the following limited and controlled circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and affiliated banking partners receive transaction-specific data strictly necessary to process your deposits and withdrawals.
• Identity verification providers: KYC service providers receive identity document data for the sole purpose of verifying your age and identity on behalf of k444.
• Game suppliers: Licensed game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) receive session identifiers and wager data required to operate the games you play and settle outcomes.
• Fraud and security services: Third-party fraud prevention platforms receive technical and behavioural data to identify suspicious activity and protect the platform from abuse.
• Analytics providers: Anonymised and aggregated usage data may be shared with analytics platforms to help k444 understand platform performance and improve the user experience. No personally identifiable information is included in such sharing.
• Law enforcement and regulators: k444 will disclose personal data to competent authorities where required to do so by applicable law, court order, or legitimate regulatory request. k444 will, where legally permitted, notify you of such disclosure.
• Corporate transactions: In the event of a merger, acquisition, or sale of all or substantially all of k444's assets, your personal data may be transferred to the successor entity. k444 will notify affected players before any such transfer takes effect.

All third-party service providers engaged by k444 are contractually required to process your data only on k444's documented instructions, to implement appropriate security measures, and to delete or return data upon termination of the service relationship.

k444 retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, subject to any longer retention period required by applicable law or regulatory obligation. The following general retention guidelines apply:

• Active account data: Retained for the full duration of your registered account relationship with k444, and for a minimum of five (5) years following permanent account closure.
• Financial transaction records: Retained for a minimum of seven (7) years from the date of the transaction, in accordance with financial record-keeping requirements.
• KYC and identity verification documents: Retained for the duration of the account relationship and for five (5) years following account closure.
• Customer support communications: Retained for three (3) years from the date of the most recent interaction, unless the matter involves an ongoing dispute or legal proceeding.
• Technical and usage logs: Retained for up to twelve (12) months from the date of collection, unless required for fraud investigation or security incident review.
• Marketing consent records: Retained for the duration of the marketing relationship and for one (1) year after consent is withdrawn, to evidence that consent was properly managed.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual player.

k444 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• Transport encryption: All data transmitted between your device and the k444 platform is encrypted using 256-bit SSL/TLS protocols. Any attempt to intercept data in transit will be unreadable to an attacker.
• Data-at-rest encryption: Sensitive personal data stored in k444's databases, including payment method references and identity document data, is encrypted at rest using industry-standard algorithms.
• Access controls: Access to personal data is restricted to k444 personnel who require it to perform their job functions. Role-based access controls and multi-factor authentication are enforced for all internal systems containing personal data.
• Password security: Account passwords are stored using one-way cryptographic hashing. k444 staff cannot retrieve or view your plain-text password under any circumstances.
• Fraud monitoring: Automated systems monitor account activity and transactions for unusual patterns indicative of fraud, account takeover, or money laundering activity.
• Incident response: k444 maintains a documented data breach response procedure. In the event of a confirmed data breach affecting your personal data, k444 will notify affected players promptly and take immediate remedial action.
• Vendor security: All third-party service providers with access to personal data are required to demonstrate adequate security standards as a condition of their engagement with k444.

k444 uses cookies and similar tracking technologies on the k444.biz platform. Cookies are small text files stored on your device that help the platform function correctly and allow k444 to understand how the platform is used.

k444 uses the following categories of cookies:

• Strictly necessary cookies: Essential for the platform to function. These include session cookies that keep you logged in, security tokens, and cookies that remember your language and display preferences. These cannot be disabled without impairing your ability to use the platform.
• Functional cookies: Used to remember your preferences and settings to provide a more personalised experience, such as your preferred payment method or responsible gaming limits.
• Analytical cookies: Used to collect anonymised information about how visitors use the platform, including pages visited, time spent, and navigation paths. This data helps k444 improve the platform experience. No personally identifiable information is included in analytical cookie data.
• Security and fraud-detection cookies: Used by k444's fraud prevention systems to identify unusual or suspicious browsing behaviour and protect accounts from unauthorised access.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent certain features of the k444 platform from functioning correctly. k444 does not use third-party advertising or cross-site tracking cookies.

As a k444 player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact k444 support as described in Section 13:

• Right of access: You may request a copy of the personal data k444 holds about you, together with information about how it is used and with whom it is shared.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held about you. Some corrections (e.g., legal name changes) may require supporting documentation.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to k444's legal obligations to retain certain records.
• Right to restriction: You may request that k444 restrict processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or object to its use.
• Right to data portability: Where processing is based on your consent or on a contract, you may request a structured, machine-readable copy of personal data you have provided to k444.
• Right to object: You may object to processing based on k444's legitimate interests. k444 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

k444 will respond to verified privacy rights requests within thirty (30) days of receipt. Where a request is complex or involves a large volume of data, k444 may extend this period by a further thirty (30) days, with notice to you. There is no charge for exercising your privacy rights, except where requests are manifestly unfounded or excessive.

The k444 platform is strictly intended for adults aged 21 and above. k444 does not knowingly collect, store, or process personal data relating to any person under the age of 21. The platform employs age verification procedures during registration to prevent underage access.

If k444 becomes aware that personal data has been collected from a person under the age of 21 — whether through a misrepresentation of age at registration or any other means — it will immediately suspend the account, delete all associated personal data, and refund any real-money balance to the payment method used for deposits, minus any bonuses and bonus-derived winnings, in accordance with the Terms & Conditions.

Parents and guardians who believe a minor may have registered on the k444 platform are encouraged to contact k444 support immediately at the contact details provided in Section 13. k444 takes such reports seriously and will investigate and act within 24 hours of notification.

k444 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the services we offer. When changes are made, we will update the "Last Updated" date at the top of this document and, where the changes are material, we will notify registered players via email or a prominent notice on the k444 platform.

The most current version of this Privacy Policy is always available at k444.biz/privacy-policy. We encourage you to review this page periodically, particularly if you are a regular user of the platform. Your continued use of k444 following the effective date of any revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms.

If you object to any change to this Privacy Policy, you should cease using the k444 platform and may request account closure by contacting our support team. Closing your account does not affect k444's right to retain personal data for the periods specified in Section 7 where required by law.

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data k444 holds about you, please reach out to the k444 support team using the contact details below. All privacy-related enquiries are handled with priority and in strict confidence:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 through the k444 platform after login
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6)
• Response Time: k444 targets a response to all privacy enquiries within 2 business days

When contacting k444 about a privacy matter, please include your registered account username and a clear description of your request or concern. This helps our team process your enquiry as efficiently as possible.